Self Help Portal

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Updated: June 23, 2022



What is a self help portal?

A self-service portal is a website that offers information and resources to help users find answers and resolve their issues. ... The job of any self-service portal is to help users address common needs efficiently and without outside help.

How do you make a self-service portal?

You want to make it as easy as possible for your customers to find your self-service offerings.
  1. Create the right self-service content. Your self-service portal is only useful if it has the answers your customers need. ...
  2. Keep your knowledge base up-to-date. ...
  3. Make your self-service portal easy to navigate and crawlable.

What are self-service and HR portals?

Employee self-service (ESS) portals are web-based tools through which employees can access relevant information and conduct certain transactions from a central online site or gateway. Some organizations also use the employee portal to deliver both corporate and HR-related information.

Self-Service Portal - NHS SBS

Our Employment Services Self-Service Portal allows you to find answers to FAQs, plus raise & track any queries directly with our payroll & pensions teams.

Published: March 07, 2022

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