Customer Feedback Portal

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Updated: June 23, 2022

Productboard.com

FAQs

1

What is the best way to get feedback from customers?

  1. Website and web app surveys. Website and web app surveys (also called in-app surveys) are a great way to get accurate customer feedback. ...
  2. Feedback button. It's an always-visible, static button that floats on the side of your website. ...
  3. Email-embedded and link surveys. ...
  4. Mobile app surveys. ...
  5. Chat surveys.
2

What should be in a customer portal?

Things Required for Customer Portal
  • One-Click Sign-In. The primary goal of a customer portal is to enhance customer service. ...
  • Easy Navigation. A customer portal should be unambiguous to use. ...
  • Responsive Layout. ...
  • Knowledge Base. ...
  • Ticket Submission. ...
  • Customer Forum. ...
  • Search Option. ...
  • Communication.
3

What are five examples of customer feedback methods?

By the end of this post, you'll have all the information you need to answer it.
  • Customer feedback surveys. ...
  • Email and customer contact forms. ...
  • Usability tests. ...
  • Exploratory customer interviews. ...
  • Social media. ...
  • On-site activity (via analytics) ...
  • Instant feedback from your website.
4

How do you monitor feedback from customers?

To understand whether your business is ready to collect customer feedback, read this earlier post on the key considerations.
  1. Feedback by Phone.
  2. Relationship Survey.
  3. Face-to-face Feedback.
  4. Transactional Surveys.
  5. Social Media.
  6. Integrated Monitoring Program.
  7. Customer Exit Interview.
5

Where is Productboard located?

ProductBoard is headquartered in San Francisco, CA and has 4 office locations across 2 countries.
2. Prodpad.com

Customer Feedback Portal - ProdPad

https://www.prodpad.com/features/customer-feedback/customer-feedback-p...

A central hub to collect general feedback – and to find out what customers want before you build it. Host the portal on your own site and make it your own, from ...

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Published: March 07, 2022

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