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Support

Get in touch with our support team.
Client Portal

Providing You the Best Level of Care

The RMS support team is ready to help you solve your Mercury problems in the quickest way possible. Our tool, ServicePRO, helps us guide you through problem-solving techniques, logging and tracking support requests, and viewing the status of your jobs, all while being quick and efficient. 

Request Access

Request Access

Reset Password

Please note, password resets may take up to 15 minutes before you are able to log in with your new password.
Reset Password

Review Guides

Not sure where to start with submitting a ServicePRO ticket? Review our helpful guide that provides a step-by-step process on the RMS support methods. This guide will explain how to request access to ServicePRO and follow you along the service request process from start to finish!
Review ServicePRO Guide

Need More Help?

Call Us (1-919-744-2500)
Email Us (support@rms-inc.com)
PRODUCTS
Mercury Housing
Mercury Conference
Mercury Cloud
SERVICES
Implementation
Training
Support
Consulting
Partners and Integration
Payment Gateways
INSIGHTS
Events
RMS World 2022
Client Experiences
Community Outreach
CURRENT CLIENTS
User Community
Mercury Complete Care
Support
​
Client Contact Form
Client Portal
ABOUT
Company
Careers
Contact
​Privacy Policy
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© RMS, Inc. All Rights Reserved.
  • Products
    • Mercury Housing
    • Mercury Conference
    • Mercury Cloud
  • Services
    • Implementation
    • Training
    • Support
    • Consulting
    • Partners and Integration
    • Payment Gateways
  • Insights
    • News
    • Events >
      • RMS World 2022
    • Client Experiences
    • Community Outreach
  • Current Clients
    • User Community
    • Mercury Complete Care
    • Support
    • Client Contact Form
  • About
    • Company
    • Careers
    • Contact
    • Privacy Policy
  • Client Portal